Emergency Department Patient Education

Hello and welcome to University of Missouri
Health Care’s Department of Emergency Medicine. There are a few things we’d like to share
with while we get your treatment started. While you are here you will receive care from
a team of experts including nurses, resident physicians, physician assistants,
and supervising physicians. You will meet with them soon. Right now, we’d like to explain how each of
these caregivers will work together to help you feel comfortable
with your emergency care. “The first people you’ll meet are
the triage team nurses. It’s their job to ensure you are
promptly given an initial exam. They’ll also ask you a few
questions about your medical history and measure your heart rate, your blood
pressure and your temperature. If your condition requires additional testing,
they may get that started now. Wait times in the ER may differ, due to severity
of other patients’ conditions and the resources available. While this might mean a wait for you, rest
assured that we are working hard to get your care started as soon as possible. After you are shown to your room, you will
meet the other health care team members who will take care of you during your stay. They’ll ask you questions about your
symptoms, medical history, pain level, and perform a more detailed exam. After speaking with you
and giving you an exam, you may also need to have
blood drawn or an IV placed. If at any time you need
assistance from the staff, please use your call light.” “You may be evaluated by a resident, fellow
or other trainees during your stay. Residents physicians are physicians training
to become a specialist in emergency medicine or another related specialty. These are not medical students. Each resident physician is licensed
to provide your care and is directly supervised
by an attending physician. The resident physician will ask you detailed
questions about your illness or injury, questions about your past medical history,
and perform a physician examination. The resident and the attending
physician will discuss your condition to develop a plan of care for you. The resident physician will check in with
you during your time in the emergency department.” “Physician assistants (or PAs) and nurse
practitioners (or NPs) are trained, licensed medical care providers who work under the supervision
of an attending physician. They can provide you many of the same types
of treatments that a doctor would. Depending on the severity of your condition,
you may see the PA or NP during your stay instead of a physician. Supervising physicians are always available
if you wish to speak to them.” “An attending physician is always responsible
for overseeing your emergency department care. All of our attending physicians
have completed training specifically for the care
of emergency medicine patients and are board certified. You will likely be asked to answer some of
the same questions about your illness or injury by the attending physician, and you might
need another physical exam. This is to ensure the best possible
care from our team. Other valuable emergency department team members
you may see include patient care technicians, patient advocates, care coordinators, radiology
staff, specialty physician consultants, clinical pharmacists, medication history technicians
and our wonderful volunteers. We all work together as a team to help make
your time here as positive as possible.” As part of your emergency care, you may need
tests to help us diagnose and care for you. You may need to have tests which require imaging
like x-rays, CTs or ultrasounds. These tests may take place in your
room, in another room in the ED, or in a nearby department like radiology. Sometimes the test results will be available
quickly, but others may take longer because they are more complicated and may require
additional specialists’ evaluation. In all cases, we’ll do everything we can to
make sure you get your results as quickly as possible. We may need to run laboratory blood tests
as part of your care. Some test results are completed quite quickly,
like strep throat or flu swabs, while other specialized tests may
not be back for several hours. “If your illness or injury is
severe or complicated, you may need a consultation with a specialist who is called to come see you
in the emergency department to make sure you get the
most thorough care available. The time required for these consultations
can vary from one to four hours.” “Many times, we are able to provide care for
you allowing you to go home. However, sometimes, we will advise that you
be admitted to the hospital for further care. If you are admitted to the hospital,
you’ll likely need to speak to a medication history technician. Although you may have already
told others about your medications, it is their job to make sure your
home medication list in our system is accurate so that we can ensure you get all of the medications you need during
your hospital stay. Our technicians work under the supervision
of our pharmacists. If at any time you have questions about your
medicine or wish to speak to a pharmacist, please don’t hesitate to ask.” We hope this video has helped you understand
your emergency department care. Thank you for watching this video as we work
hard to get you feeling better. Please don’t hesitate to ask any
questions you may have, and thank you for entrusting MU Health Care
Department of Emergency Medicine to provide your care.

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